We spoke to our Insurance (we're also with State Farm), and they said that we just need to sit tight for a bit. If they flat out refuse, then they can kick into gear. They have tried their best to help, but they need for the other guys to make the next move. We feel a little better after speaking to them. Thank you for the great advice.

I wish your mom was our agent. Ours is being a bit crummy about it. He really chewed out his assistant (within our earshot) for calling the other agency and getting the ball rolling for us. We let him know not only did we hear him chew the guy out for helping us, but reminded him that we've been paying our monthly insurance on time and in full for the last six years without so much as a prang or a question, and the least he could do was give us some advice. He was properly chagrined and did a lot of damage limitation, but ultimately wasn't much help.

We do feel better after speaking to their claims department.